Global Shipping Services We provide fast and reliable shipping services worldwide through our global warehouse network. With dedicated warehouses in Hong Kong, the United States, Germany, and Japan, we ensure an optimal shipping experience for customers globally.
Free Shipping We offer FREE shipping on all orders, with no minimum order required.
Order Processing Time Standard Processing: 1-3 business days Holiday Periods: 3-5 business days Promotional Periods: May extend to 5-7 business days
Special Notes Remote Areas — Higher shipping rates apply to Japan's Hokkaido and Okinawa regions. Some remote areas may require additional delivery time. Customs Duties — International shipments may incur customs duties, taxes, or other fees. These charges are the responsibility of the recipient. DDP (Delivered Duty Paid) service available for select regions. Oversized Items — Some large items may have special shipping rates. Exact fees will be displayed at checkout.
Tracking Services
- Tracking number provided for all shipped orders
- Track your order through our website or carrier's website
- Email/SMS notifications for important delivery milestones
Shipping Issues
- Delayed Delivery: Contact customer service if delivery exceeds estimated time
- Lost Package: We will assist in resolution and provide solutions
- Address Errors: Contact customer service before shipment to modify address
Restricted Areas Due to legal regulations or logistics limitations, some areas are currently not available for shipping. Please contact customer service for specific inquiries.
Orders will be shipped within 3-5 business days after the payment is successfully processed if we keep stocks. We will update the tracking number and the shipping information via email after the package is dispatched. Customers can also check the shipping information in the Order Status section of their HIGOLEPC accounts.
※ Please Note:
- HIGOLEPC creates the shipping label at the beginning of the process in order to start processing your order through customs. We do this to save time in customs, and that's why you will see the shipping status sometimes appear to be stuck in "Shipping label has been created" or "Shipment information received" status for a short time. Shipping status will update once the package has been processed through customs (about 4-6 business days on average). You will receive your parcel within 2–3 weeks after it has cleared customs (please allow an extra week for shipping during holiday seasons).
Order Cancellation ※ Please contact us first before canceling the order.
- Customers can cancel the order and require a refund before the product is shipped or produced.
- Order cancellation is not available after the product is shipped. If customers insist on canceling the order, they are responsible for all the fees generated from sending the package back to our warehouse.
Delivery Address A correct and complete address is necessary for delivery. Once your order is ready for shipment or has been shipped, the delivery address can NOT be changed. If the package is returned to us due to an incorrect or incomplete address provided by the customer, we will contact you immediately to change the address. In this case, the customer is responsible for the shipping fee for the re-shipped package. ※ A valid telephone number is necessary for the delivery address.
Shipping Notification Order(s) will be shipped by HIGOLEPC. Customers will receive an auto-send shipping information email from HIGOLEPC after the order is placed. If customers cannot find the email, please check the spam folder, and add HIGOLEPC to the contact list.
Tracking Websites DHL has customs clearance advantages in Europe and the Middle East. To track your package, please visit https://www.dhl.com/en/express/tracking.html UPS has customs clearance advantages in North America. To track your package, please visit http://www.ups.com/ FedEx has customs clearance advantages in America. To track your package, please visit http://www.fedex.com/ USPS: To track your package, please visit https://tools.usps.com/go/TrackConfirmAction_input EMS is a special postal service for all countries, it enjoys the priority of customs clearance in the national postal. To track your package, please visit https://www.ems.com.cn/english/ Singapore Post, Hong Kong Post, Swiss Post, and China Post are economical ways for shipping but take longer time. To track your packages, please visit https://www.17track.net/en
Accepted Payment Methods Credit Card Payments Supported cards: Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, Maestro Mobile payments: Google Pay and other digital wallets All transactions are securely processed via Adyen
PayPal Supports PayPal balance, linked bank accounts, and credit card payments
Payment Conditions
- Timing: Full payment is required at the time of order
- Currency:
- Europe: Euro (EUR)
- United Kingdom: British Pound (GBP)
- Japan: Japanese Yen (JPY)
- South Korea: Korean Won (KRW)
- All other countries: United States Dollar (USD)
- Transaction Fees: Included in product pricing
- Security: All payment information is protected with SSL encryption technology
Order Processing
- Orders will be processed once payment is confirmed
- We reserve the right to verify payment details before shipping
- Orders will be automatically canceled if payment fails
Refund Policy
- Refunds will be issued to the original payment method
- Credit card refunds typically take 3–5 business days
- PayPal refunds typically take 1–3 business days